VERIFIED ITIL ITIL-DSV PRACTICE TEST PDF & THE BEST VALIDVCE - LEADER IN CERTIFICATION EXAM MATERIALS

Verified ITIL ITIL-DSV Practice Test Pdf & The Best ValidVCE - Leader in Certification Exam Materials

Verified ITIL ITIL-DSV Practice Test Pdf & The Best ValidVCE - Leader in Certification Exam Materials

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Tags: ITIL-DSV Practice Test Pdf, ITIL-DSV Valid Test Guide, Simulation ITIL-DSV Questions, ITIL-DSV Free Exam Questions, Exam Dumps ITIL-DSV Free

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q51-Q56):

NEW QUESTION # 51
The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

  • A. Organize an onboarding workshop with all stakeholders early in the process, this will increase the customer's engagement.
  • B. Draw up a customer journey map of all different types of customers to understand the value the service brings.
  • C. Map out the SWOT analysis and perform a risk analysis to understand which services are ready to be migrated to the public cloud.
  • D. Put continual improvement at the center of this initiative and use all the ITIL guiding principles.

Answer: D


NEW QUESTION # 52
A service provider has built a 'cooperative relationship' with a customer.
Which activity are they MOST LIKELY to use to validate the services that are provided?

  • A. Continual tracking and analysis of the outcomes, costs, and risks
  • B. Ad-hoc joint service reviews of costs and benefits
  • C. Review of costs of service provider technology upgrades
  • D. Joint service reviews of achievements of service targets

Answer: D

Explanation:
In a 'cooperative relationship,' the activity most likely to validate the services provided is "Joint service reviews of achievements of service targets." ITIL 4 suggests that cooperative relationships involve regular and collaborative reviews of service performance against agreed targets. This joint approach helps in aligning the service outcomes with the customer's expectations and fostering a cooperative spirit.


NEW QUESTION # 53
A service provider has chosen a shift-left approach to deliver new services to its users. This approach has been challenging for some users. What could be the reason?

  • A. No formal records under service provider's control.
  • B. Service can have privacy concerns for the users.
  • C. Users do not have sufficient skills to use the new tools.
  • D. Service has limited scalability.

Answer: C

Explanation:
A shift-left approach in IT service management involves moving tasks traditionally performed by higher-level support to lower levels or even to the end-users themselves. This approach is designed to increase efficiency and reduce resolution times, but it can pose challenges if users are not adequately prepared.
* Shift-Left Challenges:
* The shift-left strategy requires users to take on more responsibility for resolving issues using tools or resources provided by the service provider. If users lack the necessary skills or knowledge to effectively use these tools, they may struggle, leading to frustration and reduced service satisfaction.


NEW QUESTION # 54
An organization just added a voice assistant on its vacuum cleaners.
The marketing team is preparing the launch of the appliance. What is the correct approach they should consider?

  • A. Consider setting up a peer-to-peer support programme on your website to grow the community organically.
  • B. Consider increasing the warranty and a service contract for maintenance in the future.
  • C. Consider sparking the customer's interest and focus on the benefits of the voice assistant.
  • D. Consider reducing the prices to reach a bigger customer base.

Answer: C

Explanation:
When launching a new product feature, such as a voice assistant on vacuum cleaners, it is crucial to focus on how this feature enhances the customer experience and the specific benefits it brings. In this case, sparking the customer's interest and focusing on the benefits of the voice assistant aligns with the ITIL 4 principle of" Focus on Value,"which involves understanding what customers value and clearly communicating the benefits they will receive from the service.
Marketing efforts should be geared towards illustrating how the voice assistant improves convenience, efficiency, and overall user satisfaction. This approach is part of theEngageactivity within the Service Value Chain, which emphasizes understanding and meeting customer needs through effective communication and marketing strategies.
By focusing on the benefits, the marketing team can generate excitement and demand for the new feature, ensuring a successful product launch and enhancing customer loyalty.


NEW QUESTION # 55
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

  • A. Carry out a capability assessment and share the results with customers
  • B. Establish and enforce detailed service level agreements
  • C. Hire and develop good relationship managers
  • D. Develop interpersonal skills and service empathy in all teams

Answer: D

Explanation:
The best initiative to develop a partnership relationship with service consumers and increase trust and customer satisfaction is to "Develop interpersonal skills and service empathy in all teams." ITIL 4 emphasizes the importance of service empathy and interpersonal skills in fostering a service mindset. By enhancing these skills across the organization, teams can better understand and address customer needs, leading to stronger relationships and higher satisfaction.


NEW QUESTION # 56
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